/* =========================================
   CSI DESTEK MERKEZİ
========================================= */

#destek {
    --support-yellow: #ffcc00;
    --support-bg: #111111;
    --support-card: #171717;
    --support-card-2: #1d1d1d;
    --support-border: rgba(255, 255, 255, 0.09);
    --support-muted: #8e8e8e;
    --support-danger: #ff6161;
}

.support-desk-shell {
    max-width: 1220px;
    margin: 0 auto;
}

.support-desk-header {
    margin-bottom: 24px;
}

.support-desk-header h1 {
    margin: 0;
    font-size: 30px;
    font-weight: 800;
    color: #fff;
}

.support-desk-header p {
    margin: 8px 0 0;
    color: #9a9a9a;
    font-size: 14px;
}

.support-stats {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
    margin-bottom: 20px;
}

.support-stat-card {
    background:
        linear-gradient(
            145deg,
            rgba(255, 204, 0, 0.045),
            rgba(255, 255, 255, 0.015)
        ),
        var(--support-card);
    border: 1px solid var(--support-border);
    border-radius: 14px;
    padding: 16px 18px;
}

.support-stat-label {
    color: #8d8d8d;
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
}

.support-stat-value {
    display: block;
    margin-top: 7px;
    color: #fff;
    font-size: 25px;
    font-weight: 800;
}

.support-main-grid {
    display: grid;
    grid-template-columns: 360px minmax(0, 1fr);
    gap: 18px;
}

.support-panel-card {
    background: var(--support-card);
    border: 1px solid var(--support-border);
    border-radius: 16px;
    overflow: hidden;
}

.support-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 17px 18px;
    border-bottom: 1px solid var(--support-border);
}

.support-card-header h2 {
    margin: 0;
    color: #fff;
    font-size: 16px;
}

.support-new-ticket-btn {
    border: 0;
    border-radius: 9px;
    padding: 9px 12px;
    background: var(--support-yellow);
    color: #111;
    font-weight: 800;
    cursor: pointer;
}

.support-ticket-list {
    max-height: 610px;
    overflow-y: auto;
}

.support-ticket-item {
    padding: 15px 17px;
    border-bottom: 1px solid rgba(255,255,255,.06);
    cursor: pointer;
    transition: .15s ease;
}

.support-ticket-item:hover,
.support-ticket-item.active {
    background: rgba(255, 204, 0, 0.055);
}

.support-ticket-top {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    align-items: center;
}

.support-ticket-id {
    color: var(--support-yellow);
    font-size: 12px;
    font-weight: 800;
}

.support-ticket-title {
    color: #fff;
    font-size: 14px;
    font-weight: 750;
    margin-top: 6px;
}

.support-ticket-meta {
    color: #777;
    font-size: 11px;
    margin-top: 7px;
}

.support-status {
    display: inline-flex;
    align-items: center;
    border-radius: 999px;
    padding: 5px 8px;
    font-size: 10px;
    font-weight: 800;
    white-space: nowrap;
}

.support-status-open {
    color: #ff7474;
    background: rgba(255, 97, 97, .11);
}

.support-status-review {
    color: #ffd257;
    background: rgba(255, 204, 0, .10);
}

.support-status-waiting {
    color: #f4a261;
    background: rgba(244, 162, 97, .10);
}

.support-status-resolved {
    color: #5fd38d;
    background: rgba(95, 211, 141, .10);
}

.support-empty {
    padding: 45px 25px;
    text-align: center;
    color: #747474;
}

.support-empty i {
    display: block;
    color: #555;
    font-size: 34px;
    margin-bottom: 12px;
}

.support-detail {
    min-height: 610px;
}

.support-detail-empty {
    height: 100%;
    min-height: 610px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #6f6f6f;
    text-align: center;
}

.support-detail-empty i {
    display: block;
    font-size: 42px;
    color: #4e4e4e;
    margin-bottom: 13px;
}

.support-detail-body {
    padding: 20px;
}

.support-detail-title {
    display: flex;
    justify-content: space-between;
    gap: 16px;
}

.support-detail-title h2 {
    margin: 0;
    font-size: 20px;
    color: #fff;
}

.support-detail-info {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 18px;
    margin-top: 12px;
    color: #7f7f7f;
    font-size: 12px;
}

.support-conversation {
    margin-top: 22px;
    border-top: 1px solid var(--support-border);
    padding-top: 18px;
}

.support-message {
    margin-bottom: 14px;
    padding: 13px 14px;
    background: #111;
    border: 1px solid rgba(255,255,255,.07);
    border-radius: 12px;
}

.support-message-author {
    color: var(--support-yellow);
    font-weight: 800;
    font-size: 12px;
}

.support-message-text {
    color: #d0d0d0;
    line-height: 1.55;
    font-size: 13px;
    margin-top: 6px;
    white-space: pre-wrap;
}

.support-message-time {
    color: #555;
    font-size: 10px;
    margin-top: 8px;
}

.support-reply-box {
    display: flex;
    gap: 10px;
    margin-top: 18px;
}

.support-reply-box textarea {
    flex: 1;
    min-height: 78px;
    resize: vertical;
    border-radius: 10px;
    border: 1px solid rgba(255,255,255,.10);
    background: #0c0c0c;
    color: #fff;
    padding: 12px;
    outline: none;
}

.support-reply-box textarea:focus {
    border-color: rgba(255, 204, 0, .65);
}

.support-reply-btn {
    width: 105px;
    border: 0;
    border-radius: 10px;
    background: var(--support-yellow);
    color: #111;
    font-weight: 800;
    cursor: pointer;
}

.support-ticket-modal {
    position: fixed;
    inset: 0;
    z-index: 99999;
    display: none;
    align-items: center;
    justify-content: center;
    padding: 20px;
    background: rgba(0,0,0,.76);
    backdrop-filter: blur(5px);
}

.support-ticket-modal.show {
    display: flex;
}

.support-modal-card {
    width: min(620px, 100%);
    background: #151515;
    border: 1px solid rgba(255,255,255,.11);
    border-radius: 17px;
    box-shadow: 0 24px 90px rgba(0,0,0,.55);
}

.support-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 18px 20px;
    border-bottom: 1px solid rgba(255,255,255,.08);
}

.support-modal-header h2 {
    margin: 0;
    color: #fff;
    font-size: 18px;
}

.support-modal-close {
    border: 0;
    background: transparent;
    color: #888;
    font-size: 20px;
    cursor: pointer;
}

.support-form {
    padding: 20px;
}

.support-form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
}

.support-form-field {
    margin-bottom: 14px;
}

.support-form-field.full {
    grid-column: 1 / -1;
}

.support-form-field label {
    display: block;
    color: #ddd;
    font-size: 12px;
    font-weight: 750;
    margin-bottom: 7px;
}

.support-form-field input,
.support-form-field select,
.support-form-field textarea {
    width: 100%;
    box-sizing: border-box;
    background: #0c0c0c;
    border: 1px solid rgba(255,255,255,.10);
    color: #fff;
    border-radius: 10px;
    padding: 11px 12px;
    outline: none;
}

.support-form-field textarea {
    min-height: 130px;
    resize: vertical;
}

.support-form-field input:focus,
.support-form-field select:focus,
.support-form-field textarea:focus {
    border-color: rgba(255, 204, 0, .65);
}

.support-modal-actions {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    margin-top: 18px;
}

.support-secondary-btn,
.support-primary-btn {
    border-radius: 9px;
    padding: 10px 15px;
    font-weight: 800;
    cursor: pointer;
}

.support-secondary-btn {
    border: 1px solid rgba(255,255,255,.10);
    background: #252525;
    color: #ddd;
}

.support-primary-btn {
    border: 0;
    background: var(--support-yellow);
    color: #111;
}

@media (max-width: 900px) {
    .support-stats {
        grid-template-columns: repeat(2, 1fr);
    }

    .support-main-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 600px) {
    .support-stats {
        grid-template-columns: 1fr 1fr;
    }

    .support-form-grid {
        grid-template-columns: 1fr;
    }

    .support-reply-box {
        flex-direction: column;
    }

    .support-reply-btn {
        width: 100%;
        min-height: 44px;
    }
}


/* =========================================
   DESTEK API / STAFF V2
========================================= */

.support-desk-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 20px;
}

.support-header-new-btn {
    flex: 0 0 auto;
    min-height: 42px;
    padding-left: 16px;
    padding-right: 16px;
}

.support-refresh-btn {
    width: 34px;
    height: 34px;
    border: 1px solid rgba(255,255,255,.09);
    border-radius: 8px;
    background: #202020;
    color: #aaa;
    cursor: pointer;
}

.support-refresh-btn:hover {
    color: #fff;
    border-color: rgba(255,204,0,.35);
}

.support-staff-banner {
    display: flex;
    align-items: center;
    gap: 13px;
    margin-bottom: 18px;
    padding: 14px 16px;
    border: 1px solid rgba(255,204,0,.18);
    border-radius: 13px;
    background: rgba(255,204,0,.045);
}

.support-staff-banner > div:first-child {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 39px;
    height: 39px;
    border-radius: 10px;
    background: rgba(255,204,0,.10);
    color: var(--support-yellow);
    font-size: 17px;
}

.support-staff-banner strong {
    display: block;
    color: #fff;
    font-size: 14px;
}

.support-staff-banner span {
    display: block;
    margin-top: 3px;
    color: #888;
    font-size: 12px;
}

.support-staff-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 14px;
}

.support-filter-btn {
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 9px;
    background: #181818;
    color: #858585;
    padding: 8px 12px;
    font-size: 11px;
    font-weight: 750;
    cursor: pointer;
}

.support-filter-btn:hover,
.support-filter-btn.active {
    border-color: rgba(255,204,0,.30);
    background: rgba(255,204,0,.08);
    color: var(--support-yellow);
}

.support-status-closed {
    color: #aaa;
    background: rgba(170,170,170,.10);
}

.support-ticket-user {
    margin-top: 7px;
    color: #aaa;
    font-size: 11px;
    font-weight: 700;
}

.support-ticket-user i,
.support-ticket-assigned i {
    margin-right: 5px;
}

.support-ticket-assigned {
    margin-top: 7px;
    color: #d3b648;
    font-size: 10px;
}

.support-staff-controls {
    margin-top: 18px;
    border: 1px solid rgba(255,204,0,.15);
    border-radius: 12px;
    padding: 13px;
    background: rgba(255,204,0,.035);
}

.support-staff-control-title {
    color: var(--support-yellow);
    font-size: 12px;
    font-weight: 800;
    margin-bottom: 11px;
}

.support-staff-control-title i {
    margin-right: 6px;
}

.support-staff-control-actions {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}

.support-action-btn {
    min-height: 36px;
    border: 1px solid rgba(255,255,255,.09);
    border-radius: 8px;
    background: #222;
    color: #ddd;
    padding: 8px 12px;
    font-size: 11px;
    font-weight: 750;
    cursor: pointer;
}

.support-action-btn:hover {
    border-color: rgba(255,204,0,.35);
    color: var(--support-yellow);
}

.support-status-select {
    min-height: 36px;
    border: 1px solid rgba(255,255,255,.09);
    border-radius: 8px;
    background: #111;
    color: #ddd;
    padding: 0 10px;
    outline: none;
}

.support-assigned-info {
    color: #999;
    font-size: 11px;
    margin-right: auto;
}

.support-assigned-info b {
    color: #ddd;
}

.support-user-notice {
    display: flex;
    align-items: flex-start;
    gap: 9px;
    margin-top: 18px;
    padding: 11px 13px;
    border-radius: 10px;
    background: rgba(255,255,255,.025);
    border: 1px solid rgba(255,255,255,.06);
    color: #7f7f7f;
    font-size: 11px;
    line-height: 1.5;
}

.support-user-notice i {
    color: #aaa;
    margin-top: 2px;
}

.support-message-staff {
    border-color: rgba(255,204,0,.13);
    background: rgba(255,204,0,.025);
}

.support-message-author {
    display: flex;
    align-items: center;
    gap: 6px;
}

.support-message-author span {
    margin-left: 3px;
    padding: 3px 6px;
    border-radius: 999px;
    background: rgba(255,204,0,.10);
    color: var(--support-yellow);
    font-size: 8px;
    text-transform: uppercase;
}

.support-reply-btn {
    padding: 0 14px;
}

@media (max-width: 700px) {

    .support-desk-header {
        align-items: stretch;
        flex-direction: column;
    }

    .support-header-new-btn {
        width: 100%;
    }

    .support-staff-control-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .support-action-btn,
    .support-status-select {
        width: 100%;
    }

    .support-assigned-info {
        width: 100%;
        margin-right: 0;
    }
}


/* =========================================================
   SUPPORT FEEDBACK INTEGRATION V1
   ========================================================= */

.support-management-tabs {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0 0 14px;
    padding: 5px;
    border: 1px solid rgba(255,255,255,.06);
    border-radius: 11px;
    background: rgba(255,255,255,.018);
}

.support-management-tab {
    appearance: none;
    min-height: 39px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    border: 1px solid transparent;
    border-radius: 8px;
    padding: 8px 14px;
    background: transparent;
    color: #888;
    font-size: 11px;
    font-weight: 800;
    cursor: pointer;
    transition: .18s ease;
}

.support-management-tab:hover {
    color: #ddd;
    background: rgba(255,255,255,.035);
}

.support-management-tab.active {
    border-color: rgba(255,204,0,.24);
    background: rgba(255,204,0,.08);
    color: var(--support-yellow);
}

.support-feedback-count {
    min-width: 20px;
    height: 20px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    padding: 0 6px;
    background: #d94a4a;
    color: #fff;
    font-size: 9px;
    font-weight: 900;
}

.support-feedback-count.empty {
    background: rgba(255,255,255,.08);
    color: #777;
}

.support-feedback-item {
    width: 100%;
    text-align: left;
}

.support-feedback-item
.support-ticket-title i {
    margin-right: 5px;
    color: var(--support-yellow);
}

.support-feedback-status {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 24px;
    padding: 4px 8px;
    border-radius: 999px;
    font-size: 8px;
    font-weight: 900;
    letter-spacing: .4px;
    white-space: nowrap;
}

.support-feedback-status-open {
    color: #ff7777;
    background: rgba(255,80,80,.10);
    border: 1px solid rgba(255,80,80,.16);
}

.support-feedback-status-review {
    color: #e8c64e;
    background: rgba(232,198,78,.09);
    border: 1px solid rgba(232,198,78,.16);
}

.support-feedback-status-resolved {
    color: #71d49a;
    background: rgba(80,200,130,.09);
    border: 1px solid rgba(80,200,130,.16);
}

.support-feedback-detail {
    padding: 4px;
}

.support-feedback-detail-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 15px;
    margin-bottom: 20px;
}

.support-feedback-kicker {
    display: block;
    margin-bottom: 7px;
    color: var(--support-yellow);
    font-size: 9px;
    font-weight: 900;
    letter-spacing: 1px;
}

.support-feedback-detail-header h2 {
    margin: 0;
    color: #eee;
    font-size: 20px;
    line-height: 1.3;
}

.support-feedback-info-grid {
    display: grid;
    grid-template-columns:
        repeat(2, minmax(0,1fr));
    gap: 8px;
    margin-bottom: 16px;
}

.support-feedback-info-grid > div {
    padding: 11px;
    border: 1px solid rgba(255,255,255,.055);
    border-radius: 9px;
    background: rgba(255,255,255,.018);
}

.support-feedback-info-grid span {
    display: block;
    margin-bottom: 4px;
    color: #666;
    font-size: 8px;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .7px;
}

.support-feedback-info-grid strong {
    color: #ccc;
    font-size: 11px;
}

.support-feedback-message {
    margin-bottom: 16px;
    padding: 14px;
    border: 1px solid rgba(255,255,255,.06);
    border-radius: 10px;
    background: #151515;
}

.support-feedback-message > span,
.support-feedback-resolution label {
    display: block;
    margin-bottom: 8px;
    color: var(--support-yellow);
    font-size: 9px;
    font-weight: 850;
    letter-spacing: .6px;
}

.support-feedback-message p {
    margin: 0;
    color: #bbb;
    font-size: 12px;
    line-height: 1.65;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.support-feedback-resolution textarea {
    width: 100%;
    min-height: 100px;
    resize: vertical;
    box-sizing: border-box;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 9px;
    padding: 11px;
    outline: none;
    background: #111;
    color: #ddd;
    font: inherit;
    font-size: 11px;
}

.support-feedback-resolution textarea:focus {
    border-color: rgba(255,204,0,.30);
}

.support-feedback-resolution small {
    display: block;
    margin-top: 6px;
    color: #666;
    font-size: 9px;
}

.support-feedback-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 8px;
    margin-top: 16px;
}

@media (max-width: 700px) {

    .support-management-tabs {
        display: grid;
        grid-template-columns: 1fr 1fr;
    }

    .support-management-tab {
        padding-left: 7px;
        padding-right: 7px;
        font-size: 9px;
    }

    .support-feedback-info-grid {
        grid-template-columns: 1fr;
    }

    .support-feedback-detail-header {
        flex-direction: column;
    }

    .support-feedback-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .support-feedback-actions button {
        width: 100%;
    }
}

/* =========================================================
   SUPPORT FEEDBACK INTEGRATION V1 END
   ========================================================= */